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Need help?
Frequently Asked Questions
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How Can I Pay For My Online Purchase?We accept the following methods of payment: VISA, MASTERCARD, DINERS, and AMEX. We also offer Afterpay and Paypal.
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Why Has My Order Been CancelledIf your item has sold out, we’ll notify you by email/text to confirm the cancellation and refund your order. If your order has multiple items, we’ll refund the out of stock item and send out the rest of your order.
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Will I Get a Suit Bag With My Online Purchase?As our prices are so very competitive, Suits do not come with a suit bag. They will however be shipped in protective packaging. Please steam/iron your purchase for best presentation after postage transit.
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How Do I Know What Size I Am?Check out our Fitting & Sizing Chart or Contact Us.
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Where Is My Order?Once your order leaves our warehouse, you’ll receive a Shipping Confirmation email containing your tracking number. If you haven’t received this, please check your junk mail. ** During peak sale times (Christmas, Boxing Day, Flash sales etc) we can experience delays with dispatch up to 3 days due to the volume of orders received.
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How Much Does Delivery Cost & How Long Does It Take?Free Shipping on all orders exceeding $100 Orders can take up to 24-48 hours to be processed and dispatched. Australian Domestic:once dispatched, orders can take 1-10 business days to arrive, depending on your location. See guideline below: Sydney: 1-2 business days NSW, VIC, QLD: 2-5 business days WA, NT, SA, TAS: 5-10 business days
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Do You Offer International Delivery?Currently we do not offer international delivery.
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Can I Return My Online Purchase?Yes, you can return online purchases within 30 days of receiving your order. Check out our full Returns policy here. Send Return items to: Unit 18, No. 108 Dunning Avenue, Rosebery, NSW 2018
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How Long Will My Online Return Take To Process?Online Returns By Post - once we’ve received your returned item/s, please allow up to 10 business days for your request to be processed (peak times may take longer).
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I Was Sent the Wrong Item or Damaged ItemPlease Contact Us right away with your order number and the name/product code of the item you were supposed to receive. We will do our best to rectify the issue.
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